Refund Policy

ORDER CANCELLATIONS
If you wish to cancel an order you can notify us during office hours by email to info@jolly.com.eg before goods have been dispatched.

Where goods have already been dispatched a refund is not possible.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

RETURNS & EXCHANGES

If you wish to return an item, please contact our customer care team quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.

Wrong item received
If the item received is not what was originally ordered, please contact customer care quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.

Faulty item
If the item received is faulty, please contact our customer care team quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

We are not able to accept returns of some items or in certain circumstances, please contact us for specific information regarding this.

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